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Thanks to Twitter, Comcast's satisfaction leaps 
The News Journal | Wed, May 20
Comcast has clearly been trying harder -- it's not easy to come back when you've been that far behind," said Claes Fornell, a marketing professor at the University of Michigan in Ann Arbor, who issues the survey. Working with customers one-on-one ...
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In a long series of articles the Chicago Tribune has ignited a major firestorm over preferential admissions at the University of Illinois. Not the sort of preferential admissions we usually follow here, but preferential admissions nevertheless. As summarized in the Chronicle of Highe...
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